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AI in Action, Real Stories from Community Management Leaders Who Made the Leap
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AI in Action, Real Stories from Community Management Leaders Who Made the Leap
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Case Study
How Silverleaf Keeps Service Personal at Scale
Always-on service, measurable ROI
We asked for scale without trade-offs. HOAi delivers always-on service and faster cycles—without compromising the community experience.
Lisa Turner
CEO at Silverleaf Management Group
Case Study
How Silverleaf Keeps Service Personal at Scale
Always-on service, measurable ROI
We asked for scale without trade-offs. HOAi delivers always-on service and faster cycles—without compromising the community experience.
Lisa Turner
CEO at Silverleaf Management Group
Case Study
How Silverleaf Keeps Service Personal at Scale
Always-on service, measurable ROI
We asked for scale without trade-offs. HOAi delivers always-on service and faster cycles—without compromising the community experience.
Lisa Turner
CEO at Silverleaf Management Group
0:03 sec
phone wait for homeowners
5/5
employee happiness score
2,300
of inbound calls fully resolved by HOAi Voice per month
4,000+
tasks completed by AI in the first 60 days
0:03 sec
phone wait for homeowners
5/5
employee happiness score
2,300
of inbound calls fully resolved by HOAi Voice per month
4,000+
tasks completed by AI in the first 60 days
0:03 sec
phone wait for homeowners
5/5
employee happiness score
2,300
of inbound calls fully resolved by HOAi Voice per month
4,000+
tasks completed by AI in the first 60 days
The Challenge
Silverleaf required a solution that would enable continued growth while maintaining service quality and avoiding proportional increases in staffing.
The team needed a way to:
Respond faster to common homeowner needs—day or night.
Remove repetitive tasks that bog down staff.
Shorten budgeting cycles and improve meeting readiness.
Scaled business without hiring more staff.
The Challenge
Silverleaf required a solution that would enable continued growth while maintaining service quality and avoiding proportional increases in staffing.
The team needed a way to:
Respond faster to common homeowner needs—day or night.
Remove repetitive tasks that bog down staff.
Shorten budgeting cycles and improve meeting readiness.
Scaled business without hiring more staff.
The Challenge
Silverleaf required a solution that would enable continued growth while maintaining service quality and avoiding proportional increases in staffing.
The team needed a way to:
Respond faster to common homeowner needs—day or night.
Remove repetitive tasks that bog down staff.
Shorten budgeting cycles and improve meeting readiness.
Scaled business without hiring more staff.
Case Study
Download the full case study
Complete this form and we'll send over this case study along with more information on how you can use HOAi in your business.
Get access to the case study by filling out the form.
Case Study
Download the full case study
Complete this form and we'll send over this case study along with more information on how you can use HOAi in your business.
Get access to the case study by filling out the form.
Case Study
Download the full case study
Complete this form and we'll send over this case study along with more information on how you can use HOAi in your business.
Get access to the case study by filling out the form.
The Solution
AI Agents
Voice Agent
24/7 answers and triage to resident calls, opens action items, and escalates with context.
Budget Agent
Builds meeting-ready drafts from historical data and contracts, pre-fills line items, flags variances, and routes to approvers.
Research Agent
Finds answers in governing docs and drafts a clear, source-backed answer.
AP Agent
Captures invoices, codes details, checks duplicates, and routes for approval with supporting artifacts.
The Solution
AI Agents
Voice Agent
24/7 answers and triage to resident calls, opens action items, and escalates with context.
Budget Agent
Builds meeting-ready drafts from historical data and contracts, pre-fills line items, flags variances, and routes to approvers.
Research Agent
Finds answers in governing docs and drafts a clear, source-backed answer.
AP Agent
Captures invoices, codes details, checks duplicates, and routes for approval with supporting artifacts.
The Solution
AI Agents
Voice Agent
24/7 answers and triage to resident calls, opens action items, and escalates with context.
Budget Agent
Builds meeting-ready drafts from historical data and contracts, pre-fills line items, flags variances, and routes to approvers.
Research Agent
Finds answers in governing docs and drafts a clear, source-backed answer.
AP Agent
Captures invoices, codes details, checks duplicates, and routes for approval with supporting artifacts.
Business Transformation with HOAi
Silverleaf activated agentic AI to enhance “the good moments” at scale—turning on pool access ahead of holidays, answering common questions instantly, and giving teams time back.
Resident experience
Average phone wait time fell from 4 minutes to 3 seconds.
Budget season
Budget prep dropped from 3 hours to 1 hour per association, saving 500 hours per season. Managers walk into meetings prepared instead of scrambling.
Operational efficiency
In the first 60 days, AI agents completed 4,000+ tasks and saved 400+ hours of busywork.
Employee happiness
Scores rose from 3/5 to 5/5 as AI agents took on the burden of routine work, allowing staff to focus on board relations, escalations, and outcomes.
Business Transformation with HOAi
Silverleaf activated agentic AI to enhance “the good moments” at scale—turning on pool access ahead of holidays, answering common questions instantly, and giving teams time back.
Resident experience
Average phone wait time fell from 4 minutes to 3 seconds.
Budget season
Budget prep dropped from 3 hours to 1 hour per association, saving 500 hours per season. Managers walk into meetings prepared instead of scrambling.
Operational efficiency
In the first 60 days, AI agents completed 4,000+ tasks and saved 400+ hours of busywork.
Employee happiness
Scores rose from 3/5 to 5/5 as AI agents took on the burden of routine work, allowing staff to focus on board relations, escalations, and outcomes.
Business Transformation with HOAi
Silverleaf activated agentic AI to enhance “the good moments” at scale—turning on pool access ahead of holidays, answering common questions instantly, and giving teams time back.
Resident experience
Average phone wait time fell from 4 minutes to 3 seconds.
Budget season
Budget prep dropped from 3 hours to 1 hour per association, saving 500 hours per season. Managers walk into meetings prepared instead of scrambling.
Operational efficiency
In the first 60 days, AI agents completed 4,000+ tasks and saved 400+ hours of busywork.
Employee happiness
Scores rose from 3/5 to 5/5 as AI agents took on the burden of routine work, allowing staff to focus on board relations, escalations, and outcomes.