Case Study
How Silverleaf Keeps Service Personal at Scale
Always-on service, measurable ROI
We asked for scale without trade-offs. HOAi delivers always-on service and faster cycles—without compromising the community experience.
Lisa Turner
CEO, Silverleaf Management Group
Case Study
How Silverleaf Keeps Service Personal at Scale
Always-on service, measurable ROI
We asked for scale without trade-offs. HOAi delivers always-on service and faster cycles—without compromising the community experience.
Lisa Turner
CEO, Silverleaf Management Group
Case Study
How Silverleaf Keeps Service Personal at Scale
Always-on service, measurable ROI
We asked for scale without trade-offs. HOAi delivers always-on service and faster cycles—without compromising the community experience.
Lisa Turner
CEO, Silverleaf Management Group
phone wait for homeowners
employee happiness score
of inbound calls fully resolved
by HOAi Voice per month
tasks completed by AI
in the first 60 days
phone wait for homeowners
employee happiness score
of inbound calls fully resolved
by HOAi Voice per month
tasks completed by AI
in the first 60 days
phone wait for homeowners
employee happiness score
of inbound calls fully resolved
by HOAi Voice per month
tasks completed by AI
in the first 60 days
The Challenge
Silverleaf required a solution that would enable continued growth while maintaining service quality and avoiding proportional increases in staffing.
The team needed a way to:
Respond faster to common homeowner needs—day or night
Remove repetitive tasks that bog down staff
Shorten budgeting cycles and improve meeting readiness
Increase capacity without adding headcount
The Challenge
Silverleaf required a solution that would enable continued growth while maintaining service quality and avoiding proportional increases in staffing.
The team needed a way to:
Respond faster to common homeowner needs—day or night
Remove repetitive tasks that bog down staff
Shorten budgeting cycles and improve meeting readiness
Increase capacity without adding headcount
The Challenge
Silverleaf required a solution that would enable continued growth while maintaining service quality and avoiding proportional increases in staffing.
The team needed a way to:
Respond faster to common homeowner needs—day or night
Remove repetitive tasks that bog down staff
Shorten budgeting cycles and improve meeting readiness
Increase capacity without adding headcount
The Solution
AI Agents
Voice Agent
24/7 answers and triage to resident calls, opens action items, and escalates with context.
Budget Agent
Builds meeting-ready drafts from historical data and contracts, pre-fills line items, flags variances, and routes to approvers.
Research Agent
Finds answers in governing docs and drafts a clear, source-backed answer.
AP Agent
Captures invoices, codes details, checks duplicates, and routes for approval with supporting artifacts.
The Solution
AI Agents
Voice Agent
24/7 answers and triage to resident calls, opens action items, and escalates with context.
Budget Agent
Builds meeting-ready drafts from historical data and contracts, pre-fills line items, flags variances, and routes to approvers.
Research Agent
Finds answers in governing docs and drafts a clear, source-backed answer.
AP Agent
Captures invoices, codes details, checks duplicates, and routes for approval with supporting artifacts.
The Solution
AI Agents
Voice Agent
24/7 answers and triage to resident calls, opens action items, and escalates with context.
Budget Agent
Builds meeting-ready drafts from historical data and contracts, pre-fills line items, flags variances, and routes to approvers.
Research Agent
Finds answers in governing docs and drafts a clear, source-backed answer.
AP Agent
Captures invoices, codes details, checks duplicates, and routes for approval with supporting artifacts.
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Download the full case study
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Download Case Study
Download the full case study
Complete this form and we'll send over this case study along with more information on how you can use HOAi in your business.
Download Case Study
Download the full case study
Complete this form and we'll send over this case study along with more information on how you can use HOAi in your business.
Business Transformation with HOAi
Silverleaf activated agentic AI to enhance “the good moments” at scale—turning on pool access ahead of holidays, answering common questions instantly, and giving teams time back.
Resident experience
Average phone wait time fell from 4 minutes to 3 seconds.
Budget season
Budget prep dropped from 3 hours to 1 hour per association, saving 500 hours per season. Managers walk into meetings prepared instead of scrambling.
Operational efficiency
In the first 60 days, AI agents completed 4,000+ tasks and saved 400+ hours of busywork.
Employee happiness
Scores rose from 3/5 to 5/5 as AI agents took on the burden of routine work, allowing staff to focus on board relations, escalations, and outcomes.
Business Transformation with HOAi
Silverleaf activated agentic AI to enhance “the good moments” at scale—turning on pool access ahead of holidays, answering common questions instantly, and giving teams time back.
Resident experience
Average phone wait time fell from 4 minutes to 3 seconds.
Budget season
Budget prep dropped from 3 hours to 1 hour per association, saving 500 hours per season. Managers walk into meetings prepared instead of scrambling.
Operational efficiency
In the first 60 days, AI agents completed 4,000+ tasks and saved 400+ hours of busywork.
Employee happiness
Scores rose from 3/5 to 5/5 as AI agents took on the burden of routine work, allowing staff to focus on board relations, escalations, and outcomes.
Business Transformation with HOAi
Silverleaf activated agentic AI to enhance “the good moments” at scale—turning on pool access ahead of holidays, answering common questions instantly, and giving teams time back.
Resident experience
Average phone wait time fell from 4 minutes to 3 seconds.
Budget season
Budget prep dropped from 3 hours to 1 hour per association, saving 500 hours per season. Managers walk into meetings prepared instead of scrambling.
Operational efficiency
In the first 60 days, AI agents completed 4,000+ tasks and saved 400+ hours of busywork.
Employee happiness
Scores rose from 3/5 to 5/5 as AI agents took on the burden of routine work, allowing staff to focus on board relations, escalations, and outcomes.
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