Case Study
Fineman Management Scales White-Glove Service with HOAi
How automation protected reputation, empowered staff, and unlocked 10% portfolio growth in less than 3 months
With HOAi, we cut accounts payable by 95% and budgeting time by 90%. More importantly, it gives us accuracy—and accuracy protects our reputation. That’s what wins us new business.
Andrew Sytnik
President, Fineman Management
Case Study
Fineman Management Scales White-Glove Service with HOAi
How automation protected reputation, empowered staff, and unlocked 10% portfolio growth in less than 3 months
With HOAi, we cut accounts payable by 95% and budgeting time by 90%. More importantly, it gives us accuracy—and accuracy protects our reputation. That’s what wins us new business.
Andrew Sytnik
President, Fineman Management
Case Study
Fineman Management Scales White-Glove Service with HOAi
How automation protected reputation, empowered staff, and unlocked 10% portfolio growth in less than 3 months
With HOAi, we cut accounts payable by 95% and budgeting time by 90%. More importantly, it gives us accuracy—and accuracy protects our reputation. That’s what wins us new business.
Andrew Sytnik
President, Fineman Management
95%
faster AP processing
10%
portfolio growth in 3 months
90%
less time spent on budgets
1
backfill hire avoided
95%
faster AP processing
10%
portfolio growth in 3 months
90%
less time spent on budgets
1
backfill hire avoided
95%
faster AP processing
10%
portfolio growth in 3 months
90%
less time spent on budgets
1
backfill hire avoided
The Challenge
Fineman Management built its reputation on delivering white glove service to some of Philadelphia’s most exclusive condominiums. In this reputation-driven market, accuracy and responsiveness are everything — yet the company was bogged down by manual processes.
Key challenges included
Low-margin contracts meant inefficiencies directly impacted profitability.
Manual AP consumed 20 hours per week.
Budget creation required 30–60 hours across the portfolio.
Staff were stuck in repetitive tasks instead of the high-touch resident interactions that drive referrals.
The Challenge
Fineman Management built its reputation on delivering white glove service to some of Philadelphia’s most exclusive condominiums. In this reputation-driven market, accuracy and responsiveness are everything — yet the company was bogged down by manual processes.
Key challenges included
Low-margin contracts meant inefficiencies directly impacted profitability.
Manual AP consumed 20 hours per week.
Budget creation required 30–60 hours across the portfolio.
Staff were stuck in repetitive tasks instead of the high-touch resident interactions that drive referrals.
The Challenge
Fineman Management built its reputation on delivering white glove service to some of Philadelphia’s most exclusive condominiums. In this reputation-driven market, accuracy and responsiveness are everything — yet the company was bogged down by manual processes.
Key challenges included
Low-margin contracts meant inefficiencies directly impacted profitability.
Manual AP consumed 20 hours per week.
Budget creation required 30–60 hours across the portfolio.
Staff were stuck in repetitive tasks instead of the high-touch resident interactions that drive referrals.
Case Study
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Case Study
Download the full case study
Complete this form and we'll send over this case study along with more information on how you can use HOAi in your business.
Get access to the case study by filling out the form.
Case Study
Download the full case study
Complete this form and we'll send over this case study along with more information on how you can use HOAi in your business.
Get access to the case study by filling out the form.
Business Transformation with HOAi
The system was implemented across multiple departments, streamlining back-office processes and reducing the need for clerical staff, all while maintaining service quality.
Smarter AP
Invoice processing dropped from 20 hours/week to 15 minutes, eliminating errors and avoiding a backfill hire
Faster Budgets
Annual prep went from 30–60 hours to 3 hours, with contracts and reserve data pulled automatically.
Empowered People
Staff now focus on resident billing and client conversations — the high-touch work that builds reputation.
Reputation Protected
Accuracy in AP and financials safeguards trust, fueling Fineman’s referral-driven growth.
Scalable Growth
A 10% portfolio increase in 3 months after activating HOAi was achieved without new hires. Future roles will be client-facing, not clerical.
Business Transformation with HOAi
The system was implemented across multiple departments, streamlining back-office processes and reducing the need for clerical staff, all while maintaining service quality.
Smarter AP
Invoice processing dropped from 20 hours/week to 15 minutes, eliminating errors and avoiding a backfill hire
Faster Budgets
Annual prep went from 30–60 hours to 3 hours, with contracts and reserve data pulled automatically.
Empowered People
Staff now focus on resident billing and client conversations — the high-touch work that builds reputation.
Reputation Protected
Accuracy in AP and financials safeguards trust, fueling Fineman’s referral-driven growth.
Scalable Growth
A 10% portfolio increase in 3 months after activating HOAi was achieved without new hires. Future roles will be client-facing, not clerical.
Business Transformation with HOAi
The system was implemented across multiple departments, streamlining back-office processes and reducing the need for clerical staff, all while maintaining service quality.
Smarter AP
Invoice processing dropped from 20 hours/week to 15 minutes, eliminating errors and avoiding a backfill hire
Faster Budgets
Annual prep went from 30–60 hours to 3 hours, with contracts and reserve data pulled automatically.
Empowered People
Staff now focus on resident billing and client conversations — the high-touch work that builds reputation.
Reputation Protected
Accuracy in AP and financials safeguards trust, fueling Fineman’s referral-driven growth.
Scalable Growth
A 10% portfolio increase in 3 months after activating HOAi was achieved without new hires. Future roles will be client-facing, not clerical.