Case Study
How EJF Real Estate Transformed Operations with HOAi
HOAi processes accurately over 15,000 invoices a month in several minutes. I'm saving approximately $10,000 a month in labor costs. I'll save 1,100 hours of time each year with HOAi preparing our annual budgets. HOAi allows us to to work smarter and faster. HOAi will help you control your costs and will give you a competitive advantage.
Peter Greeves
CEO/Founder, EJF Real Estate Services, Inc
Case Study
How EJF Real Estate Transformed Operations with HOAi
HOAi processes accurately over 15,000 invoices a month in several minutes. I'm saving approximately $10,000 a month in labor costs. I'll save 1,100 hours of time each year with HOAi preparing our annual budgets. HOAi allows us to to work smarter and faster. HOAi will help you control your costs and will give you a competitive advantage.
Peter Greeves
CEO/Founder, EJF Real Estate Services, Inc
Case Study
How EJF Real Estate Transformed Operations with HOAi
HOAi processes accurately over 15,000 invoices a month in several minutes. I'm saving approximately $10,000 a month in labor costs. I'll save 1,100 hours of time each year with HOAi preparing our annual budgets. HOAi allows us to to work smarter and faster. HOAi will help you control your costs and will give you a competitive advantage.
Peter Greeves
CEO/Founder, EJF Real Estate Services, Inc
90%
reduction in invoice processing times
$10,000
labor savings per month
20%
reduction in customer email triage
90%
reduction in invoice processing times
$10,000
labor savings per month
20%
reduction in customer email triage
90%
reduction in invoice processing times
$10,000
labor savings per month
20%
reduction in customer email triage
The Challenge
EJF faced a common challenge in property management: volume. With almost 15,000 invoices processed each month, and a virtual team located across three countries, efficiency and accuracy were difficult to maintain. Tasks like answering resident questions, processing payments, and managing documents were manual, repetitive, and resource intensive. The client service team, composed primarily of virtual assistants, often had to escalate simple questions to property managers due to time-consuming research needs. Invoice processing was tedious, error-prone, and labor-intensive.
The Challenge
EJF faced a common challenge in property management: volume. With almost 15,000 invoices processed each month, and a virtual team located across three countries, efficiency and accuracy were difficult to maintain. Tasks like answering resident questions, processing payments, and managing documents were manual, repetitive, and resource intensive. The client service team, composed primarily of virtual assistants, often had to escalate simple questions to property managers due to time-consuming research needs. Invoice processing was tedious, error-prone, and labor-intensive.
The Challenge
EJF faced a common challenge in property management: volume. With almost 15,000 invoices processed each month, and a virtual team located across three countries, efficiency and accuracy were difficult to maintain. Tasks like answering resident questions, processing payments, and managing documents were manual, repetitive, and resource intensive. The client service team, composed primarily of virtual assistants, often had to escalate simple questions to property managers due to time-consuming research needs. Invoice processing was tedious, error-prone, and labor-intensive.
The Solution
HOAi for Research
Peter Greeves and his team were early adopters of HOAi, starting first with the research product to support their virtual client service team. The team, unfamiliar with local condominium policies, quickly began resolving calls on the first contact. As Greeves explained, “They can now get into HOAi, look up the question that’s being asked of them and give them a reply that’s spot-on with the reference in the bylaws or house rules.” This increased EJF’s first-call resolution rate and significantly improved residentsatisfaction, leading to a noticeable uptick in five-star reviews. HOAi also streamlined duplicate invoice detection, eliminating hours of daily manual review. EJF estimates it is saving approximately $10,000 per month in labor costs. Former AP clerks have since been repurposed into more client-facing or strategic roles, enhancing overall company performance without job loss. Beyond invoice processing, EJF has begun applying HOAi to email triaging, helping manage the volume of incoming resident and board inquiries. HOAi now filters or responds to roughly 20% of all incoming emails, further reducing manual workload and improving response time. Looking forward, Greeves expects AI to revolutionize budgeting. With 600+ budgets to prepare annually, HOAi will reduce the time it takes to prep one budget from two hours to 15 minutes, saving an estimated 1,000 hours of labor.
The Solution
HOAi for Research
Peter Greeves and his team were early adopters of HOAi, starting first with the research product to support their virtual client service team. The team, unfamiliar with local condominium policies, quickly began resolving calls on the first contact. As Greeves explained, “They can now get into HOAi, look up the question that’s being asked of them and give them a reply that’s spot-on with the reference in the bylaws or house rules.” This increased EJF’s first-call resolution rate and significantly improved residentsatisfaction, leading to a noticeable uptick in five-star reviews. HOAi also streamlined duplicate invoice detection, eliminating hours of daily manual review. EJF estimates it is saving approximately $10,000 per month in labor costs. Former AP clerks have since been repurposed into more client-facing or strategic roles, enhancing overall company performance without job loss. Beyond invoice processing, EJF has begun applying HOAi to email triaging, helping manage the volume of incoming resident and board inquiries. HOAi now filters or responds to roughly 20% of all incoming emails, further reducing manual workload and improving response time. Looking forward, Greeves expects AI to revolutionize budgeting. With 600+ budgets to prepare annually, HOAi will reduce the time it takes to prep one budget from two hours to 15 minutes, saving an estimated 1,000 hours of labor.
The Solution
HOAi for Research
Peter Greeves and his team were early adopters of HOAi, starting first with the research product to support their virtual client service team. The team, unfamiliar with local condominium policies, quickly began resolving calls on the first contact. As Greeves explained, “They can now get into HOAi, look up the question that’s being asked of them and give them a reply that’s spot-on with the reference in the bylaws or house rules.” This increased EJF’s first-call resolution rate and significantly improved residentsatisfaction, leading to a noticeable uptick in five-star reviews. HOAi also streamlined duplicate invoice detection, eliminating hours of daily manual review. EJF estimates it is saving approximately $10,000 per month in labor costs. Former AP clerks have since been repurposed into more client-facing or strategic roles, enhancing overall company performance without job loss. Beyond invoice processing, EJF has begun applying HOAi to email triaging, helping manage the volume of incoming resident and board inquiries. HOAi now filters or responds to roughly 20% of all incoming emails, further reducing manual workload and improving response time. Looking forward, Greeves expects AI to revolutionize budgeting. With 600+ budgets to prepare annually, HOAi will reduce the time it takes to prep one budget from two hours to 15 minutes, saving an estimated 1,000 hours of labor.
Case Study
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Case Study
Download the full case study
Complete this form and we'll send over this case study along with more information on how you can use HOAi in your business.
Get access to the case study by filling out the form.
Case Study
Download the full case study
Complete this form and we'll send over this case study along with more information on how you can use HOAi in your business.
Get access to the case study by filling out the form.
Conclusion
For EJF, HOAi is more than a product—it’s a strategic advantage. With future plans to implement AI in budgeting, client onboarding, and financial reporting, EJF stands as a model for how forward-thinking companies can embrace AI to optimize costs, elevate employee roles, and improve the customer experience across the board.
Conclusion
For EJF, HOAi is more than a product—it’s a strategic advantage. With future plans to implement AI in budgeting, client onboarding, and financial reporting, EJF stands as a model for how forward-thinking companies can embrace AI to optimize costs, elevate employee roles, and improve the customer experience across the board.
Conclusion
For EJF, HOAi is more than a product—it’s a strategic advantage. With future plans to implement AI in budgeting, client onboarding, and financial reporting, EJF stands as a model for how forward-thinking companies can embrace AI to optimize costs, elevate employee roles, and improve the customer experience across the board.